Frequently Asked Questions

Infants aged 5 and under travel free *. Those aged 5 to 16 pay the Child rate.

*Except Santa Specials. On Santa Specials children up to and including 2 years old (who do not require a gift or visit from Santa) can travel free of charge providing they are accompanied by another fare paying child and adults! Please note that they will not be allocated a seat.

PayPal is simply the provider we have chosen to facilitate our payments. Underneath the PayPal button there is a “Debit or Credit Card” button.

Tickets are not refundable but may be transferred to another date, depending on availability. No refunds will be given for missed trains.

If you have not received notification of any tickets purchased, please check your spam or junk email folder first before getting in touch with us.

Yes you can. Greenrigg Halt is now fully open. You have the option to purchase return tickets and come back on the train you travelled down in, or delay your return journey and come back on a later train. You can also purchase single tickets.

Well behaved dogs are normally allowed on the train, but we ask they are kept off the seats. They are not allowed in some compartments, which are clearly marked. For the comfort of others, we ask only one dog per adult is permitted on our trains.

On certain special event days, such as Santa Specials, dogs may not be permitted (with the exception of assistance dogs).

The return journey takes around 30-45 minutes.

The train travels down to Greenrigg Halt, which is just over a mile away from Lionheart.

Sorry, no. Our rolling stock is mainly 1950’s vintage, which are designed to deposit the toilet waste onto the track. As we have a footpath alongside most of the line, it’s not possible to allow their use. Toilets are available at Lionheart Station.

There are a number of ways you can help, including volunteering, joining as a member, donating, leaving a legacy.

No! Just heaps of enthusiasm!

We have roles for everyone, whatever your skills. Sadly, you can’t become a train driver overnight – that needs your commitment and time for us to train you to the standards required, but you’ll have the opportunity to learn new skills or hone existing ones.

Of course not! Certain physical or hidden disabilities may restrict you from certain roles, particularly safety critical ones, but we’ll do our best to accommodate you and give you the opportunity to volunteer. Carers are most welcome too.

The railway is open at weekends from Easter to September and Wednesdays during the summer holidays, and on other dates during the year. Please check the calendar on our Tickets page.

Yes, we have a large car park at Lionheart Station. Unfortunately, there is no parking at Greenrigg Halt.

Yes, almost all our buildings and facilities are accessible. Our trains are also accessible, although space may be restricted at busy periods, therefore advance booking is recommended.

Yes, the ‘Buffet Stop Tea Room’ serves various teas, coffees, hot chocolate and soft drinks, food including sandwiches, bacon rolls, cakes, tray bakes and a selection of snacks.

The tea room is open from 10.00 until 15.00.

Toilets are available at Lionheart Station, which include an accessible toilet.

Yes, baby change facilities are available in the toilet block.

Lionheart Station is open to the public from 10.30 to 16.00 on an operating day. Unfortunately the site is not accessible to the public on other days except by prior arrangement.

There is a play area with swings and a climbing frame behind the cafe. We also have a miniature railway.