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TIMES AND TICKETS

Ticket Terms and Conditions

General

  • The Aln Valley Railway Trust (AVRT) does not guarantee that trains will arrive or depart at the times stated and reserves the right to cancel, alter or suspend any train without notice, or to substitute a different train should this be necessary for whatever reason.
  • The AVRT cannot be held responsible for any loss or inconvenience should it be necessary to alter or cancel the advertised services.
  • The AVRT reserve the right to ask any member of the public to leave the railway if it is deemed necessary to do so, including if they are using abusive language, displaying unruly behaviour that is likely to cause themselves or others harm or causing damage to any property.
  • Members of the public are to remain behind barriers, which are there for their safety, and to obey all warning signs. The AVRT will not be held liable for any injury or loss occurring from persons trespassing.
  • Adults/Carers are responsible for the safety and wellbeing of children in their charge and at all times are to ensure they are supervised. Where an individual has a disability of such a nature that they would be unable to visit the railway without the direct support and assistance of a carer (paid or unpaid), then one such carer may, at the discretion of AVR, travel free of charge. Tickets bought under this provision being only available from the shop.
  • All visitors are requested to follow all Covid-19 guidance and regulations in place on the day of their visit.
  • In the event of an emergency, visitors to the site must obey any instruction given by the management or staff of the Railway.
  • Children under 3 years of age travel free. Child prices are for those aged between 3 and 15, and passengers 16 years and over are classed as adults.
  • Dogs are allowed to travel, but only 1 dog per adult is allowed with a maximum of 10 dogs per train. They are not permitted to stand or sit on the seating. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control so as not to disturb the other passengers. The AVRT reserves the right to ask dog owners to leave the site if their pets do not comply with the above. On certain special event days, they may not be permitted. On Santa Specials (with the exception of assistance dogs) they are not permitted.

Tickets

  • Tickets are to be purchased online via the Aln Valley Railway website. No one is permitted to travel without a ticket, regardless of their age.
  • A limited number of tickets may be available from the shop on the day.
  • Season Ticket holders must obtain tickets from the shop.
  • Passengers with vouchers are required to visit the shop to collect their complimentary tickets.
  • Tickets are valid only for booked service and specific day for which they were purchased. Booking the correct time and date is the responsibility of the purchaser.
  • The ticket holder must comply with all relevant statutes, safety announcements and AVRT regulations whilst travelling.
  • Tickets are not refundable but may be transferred to another date, depending on availability, and only upon authority of the Duty Manager. No refunds will be given for missed trains.

Damage

  • Visitors to the site will be held responsible for any damages they may cause to any part of the railway, stock or premises and will be charged the full cost of repair or replacement.

Railway Safety

  • As in any product and service of this type, you are entirely responsible at all times for your own safety and for that of others. Going off any marked pathways, through closed gates, barriers, jumping down onto the railway line, crossing tracks, climbing onto rolling stock or otherwise is done so entirely at your own risk and no responsibility can, or shall, be taken by the AVRT in such an instance. If in doubt, please ask.
  • Members of the public are not permitted to wear hi-visibility clothing except on permission of the Duty Manager. The AVRT reserves the right to request such items are removed and admission to the site denied if the request is refused.

Steam Locomotive Footplate Experience Conditions

The cab of a steam locomotive is hot, noisy and physically demanding. Therefore participants should:

  • Be reasonably fit and capable of climbing unassisted into and out of a locomotive. This comprises of a vertical climb of around 6 feet.
  • Be over 18 years of age, with normal intellect, reasonable hearing and sight (hearing aids and glasses are permitted).
  • Be capable of walking some distance should the need arise.
  • Not be under the influence of alcohol, of drugs that could cause drowsiness or affect behaviour. Those with medical conditions affecting the heart and/or respiratory system should seek advice from their doctor before booking.
  • Wear appropriate clothing and footwear. Participants will get dirty, so old clothing is recommended. Cotton overalls or boiler suit are preferable, but in all cases, it is recommended that clothing made predominantly from cotton is worn. Tracksuits, shorts, nylon t-shirts and sandals are NOT acceptable. Man-made fibres could melt if inadvertent contact is made with the boiler or pipework. Stout footwear, work boots or walking shoes are needed – NOT trainers.

Cotton gloves will be provided, although you can bring your own.

Due to the limited space on the footplate, only the one person is permitted. The Aln Valley Railway reserve the right to refuse anyone should they fail to follow the conditions above.

Diesel Locomotive / Pacer Cab Ride Conditions

Participants should:

  • Be reasonably fit and capable of climbing unassisted into and out of a locomotive. This comprises of a vertical climb of around 6 feet.
  • Be over 18 years of age (12 and over for Pacer), with normal intellect, reasonable hearing and sight (hearing aids and glasses are permitted).
  • Be capable of walking some distance should the need arise.
  • Not be under the influence of alcohol, of drugs that could cause drowsiness or affect behaviour. Those with medical conditions affecting the heart and/or respiratory system should seek advice from their doctor before booking.

Due to the limited space in the cab, only the one person is permitted. The Aln Valley Railway reserve the right to refuse anyone should they fail to follow the conditions above.