Experience, Presents & Gifts
Aln Valley Railway will endeavour to deliver the experience as advertised but reserves the right to change its programme should conditions change.
In the unlikely event of trains having to be cancelled, children will still meet Santa but in his Grotto which may be situated in the platform area.
Santa will endeavour to give the child an age/gender related gift based on information supplied at the time of booking, however this cannot be guaranteed.
Tickets – General
No one is permitted to travel without a valid ticket (exception given to children under 2 not requiring a present or seat and part of a fare paying family)
Tickets can only be purchased online via the Aln Valley Railway website.
Issued tickets are only valid for the specific day and time quoted. Booking the correct time and date is the responsibility of the purchaser.
Amendments to bookings: A charge of £5.00 will be made. Given the popularity of this event it may not be possible to change the date or time after booking.
When your purchase has been confirmed, your order confirmation will be sent digitally to the e-mail address provided. Your seating information will arrive at least one week before travel to the same email address. (If not received in this time, please check your Spam/junk folder before contacting us)
It is your responsibility to check prior to purchase that the information you are supplying to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.
If the confirmation details don’t match your order, we will do our best to amend it, however this cannot be guaranteed. (No additional fees would be due)
Aln Valley Railway is unable to check for lost or forgotten tickets on the day of a visit. If you lose your tickets, please contact us beforehand.
Accompanying person(s): Most seats are arranged in blocks of 4. In the case of groups greater than 4 then the additional people may be seated either across the aisle or in front/behind the main party.
Tickets – Resale/Transfer
No ticket may be resold or transferred without the prior written consent of Aln Valley Railway.
If any person attempts to board a train with a ticket that has been resold or transferred without the permission of the Aln Valley Railway, they may be refused entry and under these circumstances no refund or compensation would be payable.
Before 6 weeks of date of travel: full refund
Between 6 & 4 weeks of the date of travel: At the discretion of the Aln Valley Railway
Within 4 weeks: No Refund
The Aln Valley Railway Trust (AVRT) does not guarantee that trains will arrive or depart at the times stated and reserve the right to cancel, alter or suspend any train without notice or substitute to a different train should this be necessary for whatever reason.
The AVRT cannot be held responsible for any loss or inconvenience caused should it be necessary to alter or cancel the advertised event.
The AVRT reserve the right to ask any member of the public to leave the railway if it is deemed necessary. This includes using abusive language, unruly behaviour which is likely to cause themselves or others harm or damage to any property.
Adults/Carers are responsible for the safety and wellbeing of the children in their charge and at all times are to ensure they are supervised. Where an individual has a disability of such a nature that they would be unable to visit the railway without the direct support and assistance of a carer (paid or unpaid), then one such carer may, at the discretion of AVR, travel free of charge. Tickets bought under this provision being only available from the Shop.
Please note that dogs (with the exception of assistance dogs) are not permitted on Santa Specials.
As in any product and service of this type, you are entirely responsible at all times for your own safety and for that of others. Going off any marked pathways, through closed gates, barriers, jumping down onto the railway line, crossing tracks, climbing onto rolling stock or otherwise is done so entirely at your own risk and no responsibility can, or shall, be taken by the AVRT in such an instance. If in doubt, please ask.
Members of the public are not permitted to wear hi-visibility clothing except on permission of the Duty Manager. The AVRT reserves the right to request such items are removed and admission to the site denied if the request is refused.
Adults/Carers are responsible for the safety and wellbeing of children in their charge and at all times are to ensure they are supervised. Where an individual has a disability of such a nature that they would be unable to visit the railway without the direct support and assistance of a carer (paid or unpaid), then one such carer may, at the discretion of AVR, travel free of charge. Tickets bought under this provision being only available from the Shop.
Members of the public are to remain behind barriers, which are there for their safety, and to obey all warning signs. The AVRT will not be held liable for any injury or loss occurring from persons trespassing.
All visitors are requested to follow all Covid-19 guidance and regulations in place on the day of their visit.
In the event of an emergency, visitors to the site must obey any instruction given by the management or staff of the Railway.